AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.
Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at https://www.advansix.com
Why work at AdvanSix?
• We provide benefits that are industry competitive and focused on employee well-being
• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Are you a dynamic, people-focused leader of IT, passionate about enabling practitioners with technology solutions? In this role, you will be responsible for our service desk and delivery of individualized IT services and solutions, including onboarding, equipment refresh, and general support solutions, developing and implementing solutions to improve digital experiences for our employees. Join a growing, contemporary IT team in this key role with opportunity to grow. In this role, you will lead and develop a small team covering daily on-site support services, conducting refresh and modernization activities for supported systems. At AdvanSix, we are our customers’ trusted partner for Advantaged Chemistries by caring, innovating, and advancing together. We value diversity and promote inclusivity. Join the AdvanSix family today and advance with us!
What you’ll be doing:
- Leading and Coaching: Manage and develop a team of IT service professionals, providing guidance, mentorship, and encouraging a collaborative work environment. Optimize work processes, refine performance metrics, and ensure goal execution.
- Digital Employee Experience Strategy: Advance strategy for service delivery, to achieve zero touch deployment and optimize work processes and employee enablement. Stay ahead of industry trends to recommend improvements, improving employee experience and productivity.
- Employee Engagement and Digital Literacy: Design and implement initiatives to boost employee digital acumen through digital channels (ie. O365 platform). Leverage feedback mechanisms and analytics to assess and improve the impact of solutions on employee satisfaction and experiences.
- Troubleshoot and Resolve: Complex hardware and software issues promptly. Collaborate with other departments to identify recurring problems and recommend solutions. Directly address IT issues for executive leadership team.
- Service Delivery Management: Lead the end-to-end delivery of timely and efficient resolution of technology-related issues leveraging the ServiceNow platform
- Supplier Management: Collaborate with vendors to ensure the effective delivery of outsourced services. Negotiate contracts, maintain relationships, and ensure vendors meet agreed-upon service levels.
- Security and Compliance: Collaborate with security teams to ensure end-user services adhere to security policies and compliance requirements, including backup solutions. Implement and enforce standard methodologies for data protection and user authentication.
What you’ll bring to the table:
- Bachelor’s degree in computer science or related field with minimum of 7 years relevant experience (or 10+ years relevant experience in IT systems management without bachelor’s degree) with minimum 5 years people-focused leadership experience managing a technical team.
- Enterprise-level desktop support experience is essential with hands-on knowledge in service delivery, desk-side support, knowledge management, SCCM and IT hardware/software deployment including general understanding and experience troubleshooting PC, mobile device, and other employee solutions.
What will enable your success:
- Ability to drive accountability within the team and with peers and stakeholders and to manage and develop team members; Inspires, motivates, and empowers direct and indirect reports to accomplish strategic goals.
- Provide seamless technology experiences for executives ensuring minimal downtime and optimal performance of all personal computing devices and software applications; ability to anticipate and mitigate issues.
- Ability to enable business, culture, and technology change in a dynamic operating environment; adjusts thinking and behavior resiliently and uses experience to fuel growth.
- Dynamic, curious learner with desire to understand new perspectives and opportunities, to explore new ways to solve problems.
- Knowledge of trends and developments in workplace solutions area such as Microsoft 365
- Strong analytical, presentation, and interpersonal skills including active listening.
- Attentive to detail but able to see the big picture.
- Champion continuous improvement initiatives to enhance the overall employee experience.
- Ability to plan and execute small projects such as windows upgrade.
- Some travel is required (10%).
#LI-RB1
AdvanSix is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected classification.
To all agencies: Please, no phone calls or emails to any employee of AdvanSix about this opening. All resumes submitted by search firms/employment agencies to any employee at AdvanSix via-email, the internet or in any form and/or method will be deemed the sole property of AdvanSix, unless such search firms/employment agencies were engaged by AdvanSix for this position and a valid agreement with AdvanSix is in place. In the event a candidate who was submitted outside of the AdvanSix agency engagement process is hired, no fee or payment of any kind will be paid.